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Can we freedom camp?
Yes, so long as there are no clear signs saying otherwise, then it should be okay. Use commonsense and courtesy. Never be afraid to ask at a nearby house. You might get to spend some time meeting some interesting and friendly Aussies. Please remember to take any rubbish for proper disposal later.
How long will the house battery last?
The campervans/Motorhomes mainly operate off separate 12V battery which is charged by the engine and will power the fridge, water pump and lighting at least overnight. For longer stays is may be advisable to go to a holiday park and plug into 240V. The inbuilt inverter will insure that all 12V functions continue uninterrupted.
Can I use my own Drivers License?
Yes, you can use your standard derivers license or International drivers license to drive any of our campervans or Motorhomes. The license you chose to use must be in English.
What days do I pay for?
You pay for the day your hire commences and the day you return your vehicle regardless of times.
Road Restrictions?
Motorhomes can only be driven on sealed/bitumen or access roads. 4WD's also allowed on recognized 4WD tracks. Special terms and conditions apply for travel in the following areas. Cape York, Simpson Desert, Gunbarrel Highway, Canning Stock Route, Oondnadatta Track, Birdsville Track, the Warburton Road, Tanami Track, Gibb River Road and any other area in excess of 100 kilometres from the nearest sealed road. No vehicle is to be taken into salt water.
How much fresh water do we have?
Amount varies from 60 Litres to 85 Litres depending on the model of campervan/motorhome you choose. The fresh water tank can be refilled at holiday parks and often a service station when you refuel the vehicle.
How old are your vehicles?
Our vehicles range in age from three to eight years old. An extensive service plan ensures maximum reliability.
Where are the holiday parks?
You can access details of holiday parks from our website. We also give you booklets and touring maps giving you details of facilities and locations.
Should we pre book our holiday park sites?
It is important at peak times of the year especially from the Christmas period through to the end of the second week of January and also the first two weeks of February. The Magic of your campervan/motorhome holiday in Australia is being able to vary the amount of time you stay in each area. Always remember that your vehicle is freedom camping friendly.
Where can I empty the grey water tank and toilet cassette?
Dump stations are located at holiday parks. We also give you a pamphlet showing the location of dump stations throughout australia.
How do I collect my vehicle?
Our depots are conveniently located near the international airports in Sydney and Cairns. So you can transfer at your convenience, please make your way by shuttle bus, train or taxi.
What is a safe speed to travel in our Campervan or Motorhome?
The open road speed limit in Australia is 100km per hour. All our vehicles will comfortably travel at this speed. Should you choose to travel at a slower speed, please show courtesy to other road users by allowing them to pass.
What happens if my vehicle breaks down or needs minor repairs.
All sleepervans come with Nationwide NRMA road side service. We also supply a list of nationwide service centers and authorize you to spend up to AU$100.00 in emergency repairs so that you can deal with minor matters speedily or when convenient to you.
I have submitted my booking form and credit card - what happens now?
Customer service is our number one priority, therefore your request will be processed as quickly as possible, preferably within 24 hours of receiving your booking. If a vehicle is available for the dates you specified, your booking will be finalised and your credit card will be charged a AU$500 deposit. If you wish to cancel your booking after this, you will incur a cancellation fee (please refer to our secure payments page for conditions). If a vehicle is not available, we will contact you with a suitable alternative and no payment will be incurred.
What is your Reservation Policy?
No reservation will be accepted or guaranteed without a part payment of hire cost made via a valid credit card number, cardholders name and card expiry date to be supplied at the time the reservation is made.
How can I amend or cancel my booking?
Should you wish to amend or cancel your existing booking, please contact us as soon as possible. Simply go to the Contact Us page which provides many options for contacting us, or email info@brumbycampers.com.au. Please ensure you quote your confirmation number and one of our reservation consultants will get back to you as quickly as possible.
Why do I have to include my credit card number?
To allow us to proceed with your booking request, we require you to submit your credit card details for part payment of hire cost so we can secure your booking. Your credit card information is strictly confidential.
Is it safe to use my credit card?
Yes. We treat the security of our guest’s information very seriously. To ensure your security, all credit card transactions are secured by SSL, which encrypts the credit card number so as to make it unavailable to any other party.
Which credit card types do you accept?
We accept Visa, Master Card, Bankcard, Diners and Amex.
What currency will my Credit Card be charged?
Australian banking laws require that all credit card transactions be charged in Australian currency.
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